System Administrator 

Hilary West • Colorado Springs, Colorado 

hilary.west@spiderspun.com

970.444.2064

Occupational Summary

As an IT professional in a dynamic environment, I am skilled in determining needs rapidly and communicate effectively. My strongest skill is troubleshooting. I analyze the pieces and parts of the involved process and provide creative solutions according to best practices and security standards. Using intuition and developing a sense of cause and effect are assets to a complex enterprise environment, where impact to business operations is critical. I quickly recognize patterns within system and network behavior, and can create real-time health assessment reports to eliminate recurring incidents with accurate root cause analysis. By applying old knowledge to new, I can integrate freethinking style with traditional form and function deliver solid and reliable IT solutions. I have a great eye for inconsistencies and a passion for learning new technology, which has also helped me become an exceptional and adaptive IT Professional.

Work History

Contract role for MSP•Responsibilities included advanced Active Directory administration• onboarding new clients• VMWare bulk customization of virtual machines• Office 365 setup and management• Azure administration• MS Exchange hybrid customization• Mimecast• Sharepoint management• Tivoli backup and storage client setup• powershell scripting• DNS administration• permissions and fileshare management• Group Policy management• KMS licensing configuration• application installation and configuration• network troubleshooting• and printer configuration• SMTP relay configuration• account lockout troubleshooting• advanced automations with Powershell scripts• bash scripting• Unix integration• LDAP administration and AD\LDAP authentication

Contract role for MSP•Responsibilities included advanced Active Directory administration• onboarding new clients• VMWare bulk customization of virtual machines• Office 365 setup and management• Azure administration• MS Exchange hybrid customization• Mimecast• Sharepoint management• Tivoli backup and storage client setup• powershell scripting• DNS administration• permissions and fileshare management• Group Policy management• KMS licensing configuration• application installation and configuration• network troubleshooting• and printer configuration• SMTP relay configuration• account lockout troubleshooting• advanced automations with Powershell scripts• bash scripting• Unix integration• LDAP administration and AD\LDAP authentication

Duties entailed fulfilling vendor order requests for DMV Motor Vehicle crash data and regulatory data requests • maintaining various government websites and API’s• ensuring uptime of servers internally and externally• maintaining PCI/SOX compliancy requirements• troubleshooting errors in applications• build and maintain systems in AWS• Splunk log search and analysis• provide on-call support in a rotation• assist code deployments using Git and Puppet• providing system support for our development team• developed powershell scripts•  providing IT support internally to the office • manage firewalls and the wireless network for the office• distribution logging and maintenance of workstation laptops • Active Directory management and group policy maintenance• assist with deployment and UAT of application upgrades according to ITIL change management process

IT consulting business for which I assist clients with small business and home office IT needs. Maintain, upgrade or replace computers and hardware• manage network connectivity• install wifi routers• configuration print server• manage and engineer group policies for smaller offices• upgrade software• assist end users with log on and software questions• install printers• manage firewall• configuration and maintenance for internal services• assist with website design• development• maintenance• external domain settings• mobile device support• remote support with on-screen assistance for various applications• Linux applications server troubleshooting and support

Daily tasks included build• rebuild• and manage RHEL7 and RHEL6 and Windows Server 2008 R2 - 2012 R2 operations systems• configure networking• permissions• system configurations• troubleshooting • VMWare 6.5 analysis • vCOPS troubleshooting and management • Decommission old servers. Decommission machine in Solaris Zone• Occasional help desk and on- call rotation • Manage active directory groups, users, and computers• LDAP integration into a central store• management of FTP GoAnywhere accounts• contribute to internal wiki• resolve user trouble and incident tickets• resolve threshold alerts and low disk space alerts

Duties included answering help desk calls and provide remote and onsite tech support to business clients for networking• server management• firewall management and installation• remote desktop• and hosted cloud services. VMWare ESXi• VDI setup and management• VOIP support• network management• Cisco switch configuration• remote desktop support• Exchange 2013 installation/management• SSL Certificate services• Group Policy structuring• Active Directory configuration and administration • DHCP• DNS• WYSE thin client installations and setup • software deployments • major accomplishments include improved authentication by correcting all NTP settings for each of the clients and setting up time synchronization threshold alerts and low disk space alerts

Contract position duties were:  Answer help desk calls• upgrade client machines from Windows XP to Windows 7• Upgrade Active Directory environment to 2008 Schema• Designed AD Site replication topology• resolve DHCP scope issues• administration of Barracuda Cloud Email Security Systems• Microsoft Exchange 2010 administration and troubleshooting• configured a pair Dell PowerEdge R710s for Microsoft SQL Server 2012 R2 cluster each with advanced memory specifications and 10GB FCoE Cards for deployment • Group Policy administration• customize MSI Template for Microsoft Office 2013 Professional • ADMX template integration for Office 2013 into Group Policy• Microsoft Windows Server 2012 R2 Setup • install, clone deploy • Install printers• setup integrate company camera surveillance DVR system for entire building • manage security badge database • VMWare ESX 5.1 to 5.5 upgrade, administration, and integration with new iscsi Nimble Storage array with plugin • upgrade SNMP trap setup for Solarwinds NPM Syslog server• APC UPS Systems firmware upgrade and Alert management• DNS Management• 2003/2008/2012 Windows Server Administration

maintain hardware, software, drivers, and application packaging for all the servers in the infrastructure• schedule patching and upgrades• duties heavily emphasized on Exchange 2010 Organization Management Deployment and infrastructure topology for the Exchange 2010 Enterprise which consisted of 6 nodes and two Forefront TMG Servers• Designed and deployed a solution for email filtering and content inspection using a postfix node as a mail relay• created Linux based Webmail Client Access with Exchange LDAP integration• Familiar with load balancing for Exchange • ActiveSync • OWA• reverse SSL proxy • designed graphical powershell reports for resource utilization and environment health • created and maintained a Database Availability Group for the Mailbox Role with 3500 users • Experience with MS SQL 2005-2014  database setup • server deployments• domain controllers • Active Directory• LDAP• 389 Directory Server •  maintained and deployed many of the RHEL/Unix based server nodes and monitoring  that we used for VoIP• Asterisk• and internal teleconferencing solutions • participate in on-call incident handling

IT Desktop Support Technician• maintain hardware, software,  drivers, and desktop application packaging for scripted mass application deployments • maintain servers for the desktop application environments • patching and maintenance windows • engineered methods and procedures for strict adherence to PCI requirements • developed procedures for forensic data analysis on HR requests • Provisioned desktop deployment server• maintained telecom recording servers• ITIL incident handling• documentation • participate in on-call incident handling

Education

PROFESSIONAL / TECHNICAL EXPERIENCE

Windows Server 2019,2016,2012 R2, 2008, 2003 

Platform Installation, Configuration, and FSMO Role Management, Active Directory and LDAP Directory Services, Backup and Restoration, Role Transfers Group Policies and hierarchical structure, RBAC, ACL Permission Set Management, Identity Management, Information Services (IIS) versions 5, 6, and 7

File Server Roles, FTP Services, NFS, CIFS, DFS, WebDAV, configuration setup and Replication DHCP, DNS server configurations, Advanced DNS maintenance, Internal and External Windows Deployment services Configuration, PXE Services, TFTP Event log diagnostics, reporting, and basic configurations of event triggering,

Server Alerts Configuring programs to run as services Windows Update Server Services Setup 3.0 SP3 management and implementation, Remote Support, SCCM, System Center

Linux x86/x64 /Unix Platforms

configuration, and maintenance, CentOS, Ubuntu, Fedora, RedHat, Debian, basic bash scripting, FTP, Samba, LAMP package configuration, Apache, MySQL, PHP modifications, Java applications, Docker application deployment, patching and maintenance of RHEL systems, Satellite, setting security limits on services, configured swap space, adding and removing volumes and storage, configuration of volume mounts, set up cron tasks on a schedule, adding monitoring and reporting of performance and uptime to monitoring applications, hosting applications and services on worldwide web, set up email services on Postfix, configuration of spam filtering products Oracle DB configuration, configuration of load balancing, configuration of linux firewall, user management and LDAP identity management, performance tuning, configuration of Raspberry Pi and ARM devices, log file management, LVM, 

Scripting/Coding

Basic, PHP, advanced Powershell scripting, batch/cmd file scripting, Visual Basic code implementation, and familiarity of other languages, troubleshooting of end-user application bugs

Monitoring/SEIM

Solarwinds, Splunk, Zabbix, Spiceworks, Nagios, ManageEngine, ELK

Virtualization

VMWare, Hyper-V 2008-2012, Citrix XenServer, Setup Design Maintenance Implementation, VMWare/ESXi Administration, Upgrades, Infrastructure Maintenance, configuration of Vswitches, VDI deployment, vSphere, and OVA imports, Virtual Appliances, VirtualBox

Microsoft Exchange Server 2003 - 2016 / Messaging Platforms

Configuration and maintenance for large organizations, installation and management of all roles, DAG Maintenance, CAS Load Balancing, SSL, Autodiscover, POP3, SMTP, IMAP, Exchange, HTTP, OWA, ActiveSync protocols client- side configuration, global address list management, DNS and MX Records, SPF records, Filter Gateways, Spam Detection, Smart Host configuration, Spamsoap, Mimecast, implementation routing Data Loss Prevention, implementation of content inspection, and RBL checks with various RBL registrars, daily reporting and journaling, Exchange Online, Hybrid on-premise Office 365 Management

Database Administration Experience

SQL Server 2008, 2008 R2, 2012, 2014, Oracle, MongoDB, MySQL, MariaDB, PostgreSQL, NoSQL - Working knowledge of permission sets, ACLS for databases database creation, configuration, modify tables, imports, exports, backups, restores, integrity checks, clustering, configuring protocols, and replication, migrations as well as configuration and maintenance of Linux variants, performance tuning and runtime parameters

Cloud Services Support

Office 365/Azure – Configuration/management of Office 365 Applications, 

G-Suite for Business setup, support and maintenance

AWS EC2 – setting up virtual machines, assigning IP addresses, security groups, volume management, AWS Active Directory, Workspaces, 

Oracle Cloud Infrastructure

Network Experience

Cisco Switch and Router configuration, F5 Big-IP management and template configuration, Firewall, Access Control Lists, identify network bandwidth and machine resource deficiencies, Sophos, Sonicwall, Bluecoat

Mobile Device Support and Tablets

 Android, IPhone, IPad

Security/Infosec

Authentication services such as Kerberos, IPSEC, Basic, Digest, NTLM, Forms Based, TLS, SSL, PKI for Identity Management, Network monitoring, Vulnerability assessment and remediation, implementation of 2FA authentication, 

Antivirus/Antimalware – 

MacAfee Antivirus, Symantec Endpoint Protection Cloud, Bitdefender, Malwarebytes

Certificate Management – Setting up CA for internal use, configuration of SSL services, TLS, and creating third party certificate requests

Storage

RAID 0-5 troubleshooting and setup, NAS/SAN, iSCSI Storage Systems, HP Lefthand, Dell Equalogic,

NetApp, Nimble Storage Array, Disaster Data Recovery, Partition Table restores

Advanced understanding of object-oriented frameworks and their assigned attributes

Technical Writing – Technical writing, editing, desktop publication, website publishing, e-Learning modules,